At Cheap Smoke Direct, we are committed to supplying authentic, high-quality tobacco and vape products that comply with all Australian health, safety, and regulatory standards. Due to the nature of these products and strict hygiene laws, we operate under a strict no-return and no-refund policy.
Once an order has been placed and confirmed, all sales are final.
This policy helps us maintain product integrity, ensure consumer safety, and remain fully compliant with Australian regulations governing tobacco and vaping products.
For health, safety, and compliance reasons, we do not accept returns, exchanges, or refunds for any products sold on www.cheapsmokedirect.com, including but not limited to cigarettes, vapes, and tobacco-related items.
Orders cannot be cancelled or refunded once confirmed or dispatched.
While returns are not accepted, your satisfaction is important to us. Please inspect your order immediately upon delivery. If you believe there is an issue, contact us promptly if:
Your order arrives damaged during transit
You receive an incorrect item
A product is faulty on arrival
To assist us in reviewing the issue quickly, please provide your order number and clear photos of the problem when contacting our support team. Each case will be assessed fairly, and appropriate steps will be taken where applicable.
We take every measure to ensure a reliable shopping experience by:
Providing accurate and detailed product descriptions
Using secure, discreet packaging
Working with trusted logistics partners for safe delivery
Maintaining transparent policies and responsive customer support
If you have any questions about a product before purchasing, we strongly encourage you to contact us so you can shop with confidence.
By placing an order with Cheap Smoke Direct, you confirm that you have read, understood, and agreed to this no-return, no-exchange, and no-refund policy.
We appreciate your trust and support as we continue to deliver quality products, fair pricing, and compliant service to adult customers across Australia.
⚠️ Health Information:
Quitting improves your health.
Support is available via Quitline 137848.
You must be 18 years of age or older to view page. Please verify your age to enter.
Your access is restricted because of your age.