Return and Refund Policy

Return & Refund Policy – Cheap Smoke Direct

At Cheap Smoke Direct, we are committed to supplying authentic, high-quality tobacco and vape products that comply with all Australian health, safety, and regulatory standards. Due to the nature of these products and strict hygiene laws, we operate under a strict no-return and no-refund policy.

Once an order has been placed and confirmed, all sales are final.

This policy helps us maintain product integrity, ensure consumer safety, and remain fully compliant with Australian regulations governing tobacco and vaping products.

No Returns or Refunds

For health, safety, and compliance reasons, we do not accept returns, exchanges, or refunds for any products sold on www.cheapsmokedirect.com, including but not limited to cigarettes, vapes, and tobacco-related items.

Orders cannot be cancelled or refunded once confirmed or dispatched.

Damaged, Incorrect, or Faulty Orders

While returns are not accepted, your satisfaction is important to us. Please inspect your order immediately upon delivery. If you believe there is an issue, contact us promptly if:

• Your order arrives damaged during transit

• You receive an incorrect item

• A product is faulty on arrival

To assist us in reviewing the issue quickly, please provide your order number and clear photos of the problem when contacting our support team. Each case will be assessed fairly, and appropriate steps will be taken where applicable.

Our Commitment to You

We take every measure to ensure a reliable shopping experience by:

• Providing accurate and detailed product descriptions

• Using secure, discreet packaging

• Working with trusted logistics partners for safe delivery

• Maintaining transparent policies and responsive customer support

If you have any questions about a product before purchasing, we strongly encourage you to contact us so you can shop with confidence.

Policy Acceptance

By placing an order with Cheap Smoke Direct, you confirm that you have read, understood, and agreed to this no-return, no-exchange, and no-refund policy.

We appreciate your trust and support as we continue to deliver quality products, fair pricing, and compliant service to adult customers across Australia.

⚠️ Health Information:
Quitting improves your health.
Support is available via Quitline 137848.