Frequently Asked Questions (FAQ)

Cheap Smoke Direct – Vapes & Cigarettes Australia

Shopping for vapes or cigarettes online can raise a lot of questions — especially when you want authentic products, fast shipping, and no surprises.
This FAQ page is here to give you clear, honest answers about ordering from Cheap Smoke Direct, how our products work, shipping across Australia, and what to expect every step of the way.

If you don’t see your question here, our support team is always happy to help.

🔹 ABOUT CHEAP SMOKE DIRECT

1. What is Cheap Smoke Direct?

Cheap Smoke Direct is an Australian online store offering authentic vapes, disposable vapes, and cigarette products at competitive prices, with fast and discreet shipping nationwide.

2. Is Cheap Smoke Direct an Australian business?

Yes. We operate for Australian customers and ship Australia-wide, including metro, regional, and selected remote areas.

3. Are your products genuine?

Absolutely. All products sold on Cheap Smoke Direct are 100% authentic, factory-sealed, and sourced from trusted suppliers.

4. Why are your prices cheaper than some other stores?

We focus on direct sourcing, efficient operations, and online-only sales — allowing us to pass savings directly to customers.

🔹 AGE, LEGALITY & SAFETY

5. What is the legal age to buy from Cheap Smoke Direct?

You must be 21 years or older to purchase any products from our website.

6. Do you verify age?

Yes. We apply strict age verification during checkout and may request additional confirmation.

7. Do you sell to minors?

No. We do not sell to anyone under the legal age — no exceptions.

8. Are your products safe to use?

Our products are authentic and sealed. However, vaping and smoking carry health risks. Adult users should use responsibly.

🔹 PRODUCTS & CATEGORIES

9. What types of products do you sell?

We offer:

• Disposable vapes

• Rechargeable disposable vapes

• Cigarettes

• Limited-edition and on-sale items

10. What does “Top Rated” mean on your website?

“Top Rated” features products that are popular with customers, known for flavour, performance, and value.

11. What is the “On Sale” collection?

Our On Sale section includes discounted items, clearance deals, and limited-time offers. Stock is limited.

12. Do flavours sell out?

Yes. Popular flavours can sell out quickly — especially limited editions or sale items.

🔹 VAPES – USAGE & FEATURES

13. How many puffs do disposable vapes last?

This depends on the device. Most range from 3,000 to 9,000+ puffs, depending on usage style.

14. Are disposable vapes rechargeable?

Some models are rechargeable, others are not. Product pages clearly state battery details.

15. What nicotine strength do your vapes have?

Most disposable vapes contain 5% (50mg/ml) nicotine salt, designed for experienced adult users.

16. Do vapes come ready to use?

Yes. All disposable vapes are pre-filled and ready to use straight out of the box.

🔹 CIGARETTES

17. Do you sell full cigarette cartons or packs?

Availability depends on stock. Product listings will clearly show pack size and quantity.

18. Are your cigarette packs sealed?

Yes. All cigarette products are factory-sealed and untampered.

19. Why do cigarette prices vary?

Pricing may vary based on brand, availability, promotions, and supplier costs.

🔹 ORDERING & PAYMENT

20. How do I place an order?

Simply add products to your cart, complete checkout, and confirm payment through our secure system.

21. What payment methods do you accept?

Accepted payment methods are displayed at checkout and may change over time.

22. Can I change my order after placing it?

Once an order is confirmed, it cannot be modified. Please double-check your cart before checkout.

🔹 SHIPPING & DELIVERY

23. Do you ship across Australia?

Yes. We ship Australia-wide, including metro and most regional areas.

24. How fast is shipping?

Orders are typically dispatched the next business day after payment confirmation.

25. Is shipping discreet?

Yes. All orders are packed plain and discreet, with no product details visible externally.

26. Do you ship to PO Boxes?

Shipping availability to PO Boxes depends on the carrier and product type.

27. Will I receive tracking?

Yes. Tracking details are provided once your order has been dispatched.

🔹 RETURNS, REFUNDS & ISSUES

28. Do you accept returns?

Due to the nature of vaping and tobacco products, we do not accept returns.

29. What if my product arrives damaged?

If your order arrives damaged, contact us immediately with photos so we can review the issue.

30. What if my vape doesn’t work?

Manufacturing issues are rare but possible. Contact support promptly for assistance.

🔹 ACCOUNT, PRIVACY & SUPPORT

31. Do I need an account to order?

No, but creating an account allows faster checkout and order tracking.

32. Is my personal information safe?

Yes. We take privacy seriously and protect customer data according to Australian standards.

33. How can I contact customer support?

Support contact details are available on our website. We aim to respond as quickly as possible.

34. Do you offer bulk or repeat-customer deals?

Occasionally, yes. Keep an eye on our On Sale and Top Rated collections.

🔹 FINAL NOTES

35. Why should I shop at Cheap Smoke Direct?

Because we focus on authentic products, fair pricing, fast shipping, and no nonsense — built for adult customers who value convenience and reliability.