Privacy Policy
Privacy Policy – Cheap Smoke Direct
At Cheap Smoke Direct, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit or make a purchase from www.cheapsmokedirect.com, communicate with us, or use any of our services (collectively referred to as the “Services”).
Our store is operated through Shopify, which provides the secure e-commerce platform that allows us to offer our products and services to customers across Australia. Where there is any inconsistency between this Privacy Policy and our Terms & Conditions, this Privacy Policy will apply in relation to the handling of personal information.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
When we refer to personal information, we mean information that identifies you or can reasonably be linked to you. This does not include anonymised or de-identified data.
Depending on how you interact with our website, we may collect the following types of information:
Information You Provide Directly
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Full name
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Billing and shipping address
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Email address and phone number
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Account login details and preferences
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Order and transaction details
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Communications sent to us (e.g. emails or support enquiries)
Payment Information
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Payment method details
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Transaction confirmations
(Note: payment information is securely processed by trusted third-party payment providers and is not stored by us)
Automatically Collected Information
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Device and browser type
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IP address
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Website usage and navigation data
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Cookies and similar tracking technologies
How We Collect Personal Information
We may collect personal information:
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Directly from you when you place an order, create an account, or contact us
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Automatically when you browse or interact with our website
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From service providers who help operate our store (such as payment processors and delivery partners)
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From trusted third parties where permitted by law
How We Use Your Personal Information
We use your personal information to:
Provide and Improve Our Services
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Process orders and payments
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Deliver products securely
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Manage your account
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Personalise your shopping experience
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Improve website functionality and performance
Marketing and Communication
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Send order confirmations and service updates
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Provide promotional or marketing communications (you can opt out at any time)
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Display relevant advertisements and product recommendations
Security and Fraud Prevention
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Protect against unauthorised access or misuse
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Detect fraudulent or suspicious activity
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Maintain a safe and secure online shopping environment
Legal and Compliance Purposes
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Comply with Australian laws and regulations
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Respond to lawful requests from authorities
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Enforce our policies and protect our legal rights
How We Share Personal Information
We may share your personal information only when necessary and in accordance with this Privacy Policy, including:
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With Shopify and trusted service providers who assist with website hosting, payments, shipping, analytics, and customer support
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With marketing and advertising partners to provide relevant promotions
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When legally required to do so
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In connection with a business transaction such as a merger or restructure
All third parties are required to handle your information responsibly and securely.
Shopify & Platform Services
Our website is hosted by Shopify. Information you provide may be processed by Shopify and related service providers, including those located outside Australia. Shopify is responsible for certain data processing activities under its own privacy framework.
Third-Party Links
Our website may contain links to external websites or platforms. We are not responsible for the privacy practices, content, or security of third-party sites. We encourage you to review their privacy policies before providing any personal information.
Children’s Privacy
Our Services are intended for adults only. We do not knowingly collect personal information from individuals under the legal age in their jurisdiction. If you believe a minor has provided us with personal information, please contact us so we can take appropriate action.
Data Security & Retention
We take reasonable steps to protect your personal information using industry-standard security measures. However, no online system is completely secure, and we cannot guarantee absolute protection.
Personal information is retained only as long as necessary to:
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Fulfil orders
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Maintain accounts
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Meet legal and regulatory obligations
Your Rights & Choices
Depending on your location, you may have the right to:
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Access your personal information
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Request correction of inaccurate data
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Request deletion of personal information
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Receive a copy of your data
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Opt out of marketing communications
Requests can be made by contacting us using the details below. Identity verification may be required to protect your privacy.
Complaints
If you have concerns about how your personal information is handled, please contact us first. You may also have the right to lodge a complaint with your local privacy authority.
International Data Transfers
Your personal information may be transferred and processed outside Australia. Where required, appropriate safeguards are in place to protect your data in accordance with applicable laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in law, technology, or business practices. Any updates will be posted on www.cheapsmokedirect.com.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us at:
⚠️ Health Information:
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Support is available via Quitline 137848.