At Cheap Smoke Direct, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit or make a purchase from www.cheapsmokedirect.com, communicate with us, or use any of our services (collectively referred to as the “Services”).
Our store is operated through Shopify, which provides the secure e-commerce platform that allows us to offer our products and services to customers across Australia. Where there is any inconsistency between this Privacy Policy and our Terms & Conditions, this Privacy Policy will apply in relation to the handling of personal information.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
When we refer to personal information, we mean information that identifies you or can reasonably be linked to you. This does not include anonymised or de-identified data.
Depending on how you interact with our website, we may collect the following types of information:
Full name
Billing and shipping address
Email address and phone number
Account login details and preferences
Order and transaction details
Communications sent to us (e.g. emails or support enquiries)
Payment method details
Transaction confirmations
(Note: payment information is securely processed by trusted third-party payment providers and is not stored by us)
Device and browser type
IP address
Website usage and navigation data
Cookies and similar tracking technologies
We may collect personal information:
Directly from you when you place an order, create an account, or contact us
Automatically when you browse or interact with our website
From service providers who help operate our store (such as payment processors and delivery partners)
From trusted third parties where permitted by law
We use your personal information to:
Process orders and payments
Deliver products securely
Manage your account
Personalise your shopping experience
Improve website functionality and performance
Send order confirmations and service updates
Provide promotional or marketing communications (you can opt out at any time)
Display relevant advertisements and product recommendations
Protect against unauthorised access or misuse
Detect fraudulent or suspicious activity
Maintain a safe and secure online shopping environment
Comply with Australian laws and regulations
Respond to lawful requests from authorities
Enforce our policies and protect our legal rights
We may share your personal information only when necessary and in accordance with this Privacy Policy, including:
With Shopify and trusted service providers who assist with website hosting, payments, shipping, analytics, and customer support
With marketing and advertising partners to provide relevant promotions
When legally required to do so
In connection with a business transaction such as a merger or restructure
All third parties are required to handle your information responsibly and securely.
Our website is hosted by Shopify. Information you provide may be processed by Shopify and related service providers, including those located outside Australia. Shopify is responsible for certain data processing activities under its own privacy framework.
Our website may contain links to external websites or platforms. We are not responsible for the privacy practices, content, or security of third-party sites. We encourage you to review their privacy policies before providing any personal information.
Our Services are intended for adults only. We do not knowingly collect personal information from individuals under the legal age in their jurisdiction. If you believe a minor has provided us with personal information, please contact us so we can take appropriate action.
We take reasonable steps to protect your personal information using industry-standard security measures. However, no online system is completely secure, and we cannot guarantee absolute protection.
Personal information is retained only as long as necessary to:
Fulfil orders
Maintain accounts
Meet legal and regulatory obligations
Depending on your location, you may have the right to:
Access your personal information
Request correction of inaccurate data
Request deletion of personal information
Receive a copy of your data
Opt out of marketing communications
Requests can be made by contacting us using the details below. Identity verification may be required to protect your privacy.
If you have concerns about how your personal information is handled, please contact us first. You may also have the right to lodge a complaint with your local privacy authority.
Your personal information may be transferred and processed outside Australia. Where required, appropriate safeguards are in place to protect your data in accordance with applicable laws.
We may update this Privacy Policy from time to time to reflect changes in law, technology, or business practices. Any updates will be posted on www.cheapsmokedirect.com.
If you have questions about this Privacy Policy or how your information is handled, please contact us at:
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